Q: What is the return policy?

Most unopened items in new condition and returned within 90 days will receive a refund or exchange. Some items have a modified return policy noted on the receipt or packing slip. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange. Items purchased online or in-store may be returned to any store. Online purchases may be returned via a major parcel carrier. Click here to initiate a return.

Question 1

What is the return policy?

Accepted Answer

Most unopened items in new condition and returned within 90 days will receive a refund or exchange. Some items have a modified return policy noted on the receipt or packing slip. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange. Items purchased online or in-store may be returned to any store.

Online purchases may be returned via a major parcel carrier. Click here to initiate a return.

Question 2

What is your cancellation policy?

Accepted Answer

We have a policy of 30 days notice period for the first 3 months. After this, there’s a 90 days notice period. Every partnership is of utmost importance to us, and we focus on building long-lasting relationships that yield exceptional outcomes.

This mutual commitment ensures that both you and Ulv AI are fully invested in the partnership’s success. In fact, the majority of our partnerships have endured since our inception, a testament to our unwavering dedication to fostering strong, lasting collaborations.

Question 3

How does it work with media spend?

Accepted Answer

Your monthly fee for our solutions and services will be billed separately, and any advertising expenses will continue to be processed through your established payment method on the respective platforms.

Question 4

How do you bill me?

Accepted Answer

We issue monthly invoices based on your media spend and engagement with us. For those who opt for a 6-month or annual partnership, we require full payment upfront. All invoices from Ulv AI come with a 30-day payment term.

Question 5

How soon can I begin?

Accepted Answer

Initiating your services with Ulv AI is straightforward and swift. Typically, gathering the necessary information to get started takes about one week, depending on the channels you choose to use with Ulv AI, and services.

Question 6

How do you attribute marketing success?

Accepted Answer

We utilize a sophisticated combination of data-driven attribution and Marketing Mix Modeling (MMM) to ensure a comprehensive and precise understanding of your campaign’s impact. This approach prioritizes the use of first-party data, enhancing both the accuracy of our measurements and the privacy of your information.

Question 7

Are discounts available?

Accepted Answer

Yes, we offer a 9% discount on our 6-month plans and an 18% discount on our 12-month plans.

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